Shipping Policy
Shipping Policy
At Grace & Lily Charleston, we are committed to offering high-quality products with careful handling of every shipment. We strive to ensure your orders reach you safely and efficiently.
Delivery Timeframes
The estimated delivery time is currently 5 to 20 business days.
Please note that this timeframe may vary depending on your specific location and external factors beyond our control, such as customs processing or postal service delays.
Potential Delays
During periods of high demand (such as holidays or major sales), delivery times may be extended. While we do everything possible to ship your order as quickly as possible, we appreciate your patience as we work to minimize these delays.
Shipping Methods
We partner with reliable international carriers, including DHL and UPS, to ensure secure and trackable delivery.
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Tracking: Once your order ships, you will receive real-time updates so you can track your package at every stage of its journey.
Additional Services
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Free Shipping: We offer free shipping on orders above a certain amount.
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Insured Shipping: For extra peace of mind, we offer shipping insurance as an optional add-on for an additional cost at checkout.
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Dedicated Support: Our customer support team is always available to assist you with any questions regarding your shipment.
Customs and Import Duties
As noted in our Terms of Service, goods are shipped directly from our international suppliers. You are responsible for any applicable import duties, customs fees, or taxes required by your local authorities upon delivery.
Contact Us
We appreciate your trust and are committed to providing you with the best possible service. If you have questions about our shipping policy, please reach out to us:
Email: info@gracelilycharleston.com
Business Name: Grace & Lily Charleston
Thank you for choosing Grace & Lily Charleston!